Bob Evans Blunder

I don't usually write complaint emails but tonight I felt like I needed to. And also since it's been so long since I've blogged I thought I'd share it with you.

Hello (Manager at Bob Evans),

My fiance and I ate at your restaurant and I wanted to let you know of a few issues we had. I'd like to preface by saying that after having been a server/bartender for 7 years and a manager for 3 I completely understand that people have off days. I am also not one to be overly critical of how other people do their jobs.

We stopped in at 7pm. We were seated along the back wall and then promptly ignored. There were around 10 other tables in the restaurant when we arrived. We waited about 10 minutes before being greeted and by that time we were fully ready to order. Our server, Grayson, introduced himself and was friendly. He apologized for the wait and quickly took our order. He did at one point after I ordered tell me 'No', as he was joking that I couldn't have something I asked for. I'm all for friendly banter but I wasn't feeling it after we had waited so long.

He came back with our drinks and said our food would be there shortly. In another 10 minutes I got my salad with the reassurance our food would be out quickly. Two more tables were sat right around then. At a nearby table a guest asked for hot tea and was once again told 'no'. Completely stunned she just stared at him until he explained it was a joke. The other table still wasn't greeted and after waiting 15 minutes I went to the hostess desk to inform Katie they hadn't seen a server yet. Ten minutes or so later Grayson arrived with a peace offering of banana bread and informed us there was only one cook and that he was behind. At 7:45 or so we got our dinner, but my fiance still hadn't received  the coffee he asked for when the banana bread came. Also, part of his order was wrong. He made no mention of it.

During the wait I was watching the kitchen, it was obvious he was working hard. The animosity between the BOH & FOH was also obvious. At one point there was an argument about who put the ticket in the window and some snappy comments were made.

Food sat in the window for several minutes before it was ran as 3 servers wandered around and one sat at the bar and ate. When our dinner finally arrived my fiances toast was like crusty cardboard.

At no point in the hour and a half we were there did I see your assistant manager on the floor. I also didn't see him in the kitchen but then again maybe he was in the dish pit. When I did finally see him it was because I was cashing out and asked Katie for your card and email address. She called him up and it took him several minutes for find your card and then he had to go to the office to get me your email address.

We swing by quite often and we usually have very good experiences but tonight that wasn't the case.

Thank you for taking the time to read this. Just wanted to offer some constructive criticism to keep our community great. I can honestly say that had we been from out of town we wouldn't come back next time we visited. 

Sincerely,

Megan Parkes 

 

 

 

Harsh? I hope it wasn't too bad. We just have so many tourist in our area that I would hate for that to be the example. 

 

Love y'all!
 

 

                               TagLine*IAlmostForgotHowToDoTagLines!